Refund policy

REFUND POLICY

ALL SALES ARE FINAL - GRADED GEMS DOES NOT ACCEPT ANY RETURNS OR REQUESTS FOR REFUNDS, UNLESS A SIGNIFICANT ERROR HAS OCCURED IN YOUR ORDER/DELIVERY.
UNLESS LISTED AS 'NEW', OUR ITEMS ARE VINTAGE/PRE-OWNED/SECONDHAND AND WE TRY TO OFFER THE MOST ACCURATE REPRESENTATION OF EACH PRODUCT IN THE DESCRIPTION AND PHOTOS. PLEASE TAKE THIS INTO CONSIDERATION BEFORE MAKING ANY PURCHASE. ALSO NOTE THAT WE DO NOT OFFER SIZING RETURNS AS WE PROVIDE ACCURATE MEASUREMENTS AND MODEL PHOTOS ON THE PRODUCT PAGE.

FOR MORE INFORMATION, SIZING OR SPECIFICS OF ANY SORT, PLEASE FEEL FREE TO CONTACT US AT SUPPORT@GRADEDGEMS.CO

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE SIGNIFICANTLY NOT AS DESCRIBED OR IN THE SAME CONDITION AS ON THE PRODUCT PICTURES. 

TO START A RETURN, YOU CAN CONTACT US AT SUPPORT@GRADEDGEMS.CO.
IF YOUR RETURN IS ACCEPTED, WE WILL SEND YOU A RETURN SHIPPING ADDRESS WITH INSTRUCTIONS. ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED. PLEASE NOTE THAT ANY SHIPPING COST CANNOT BE REFUNDED.

WE WILL NOTIFY YOU ONCE WE’VE RECEIVED AND INSPECTED YOUR RETURN, AND LET YOU KNOW IF THE REFUND WAS APPROVED OR NOT. IF APPROVED, YOU’LL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD. REFUNDS TAKE SOME TIME AND SHOULD BE PROCESSED IN 1-5 WORKING DAYS. WE HAVE THE RIGHT TO REFUSE A REFUND IF WE FEEL THE PRODUCT HAS BEEN DAMAGED, DEFECTED, OR WORN IN ANYWAY ON YOUR END.